Terms & Conditions

1. Acceptance of Terms

By accessing and using ApnaHelper ("we," "our," or "us"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of our services after any changes constitutes acceptance of the modified terms.

2. Description of Service

ApnaHelper is a marketplace platform that connects customers with local service providers for home services including but not limited to:

• Car wash and detailing
• Home cleaning and deep cleaning
• Electrical repairs and installations
• Plumbing services
• AC repair and maintenance
• Other home maintenance services

We facilitate bookings and payments but are not directly responsible for the quality of services provided by independent service providers.

3. User Accounts

3.1 Registration

To use certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or any other reason we deem necessary.

4. Booking and Payment

4.1 Booking Process

When you book a service through our platform:

• You agree to pay the quoted price for the service
• Pricing is displayed upfront before booking confirmation
• Additional charges may apply for add-on services or changes requested during service
• You must provide accurate service address and contact information

4.2 Payment Terms

Payment is processed securely through our payment partners. You agree to:

• Provide valid payment information
• Authorize charges for booked services
• Pay all applicable fees and taxes

4.3 Cancellation and Refunds

Cancellation and refund policies vary by service type. Generally:

• You may cancel bookings subject to our cancellation policy
• Refunds, if applicable, will be processed according to our refund policy
• Service provider no-shows or service quality issues may qualify for refunds or rebooking

5. Service Provider Relationship

Service providers on our platform are independent contractors, not employees of ApnaHelper. We:

• Facilitate connections between customers and service providers
• Verify service provider credentials and conduct background checks where applicable
• Are not responsible for the quality, safety, or legality of services provided
• Do not guarantee service provider availability or performance

Any disputes regarding service quality should be reported to us, and we will work to facilitate resolution.

6. User Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon the rights of others
• Transmit any harmful code, viruses, or malware
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm service providers or other users
• Make false or fraudulent bookings

7. Intellectual Property

All content on the ApnaHelper platform, including text, graphics, logos, images, and software, is the property of ApnaHelper or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

8. Limitation of Liability

To the maximum extent permitted by law:

• ApnaHelper is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid for the service in question
• We are not responsible for service provider actions, omissions, or service quality

9. Indemnification

You agree to indemnify and hold harmless ApnaHelper, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any rights of another party

10. Dispute Resolution

Any disputes arising from these terms or your use of our services will be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Arbitration or court proceedings as applicable under Indian law

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us: